Why does my phone number not work? Denise 21 June 2022 13:50 Updated You need to enter your mobile number including your country code. For example +1 for the USA and +31 for the Netherlands. Otherwise you won’t be able to receive the text message. Related articles I have not received the SMS code I have a new phone number. How can I reach my tickets now? Sharing or gifting tickets (physical events) How do I create an account? Where can I find my tickets?