Submit a request
Information about your purchased ticket(s).
Viewing my tickets
Where can I find my tickets?
I want to print my tickets, is that possible?
I have paid but don't see any tickets in my account
I have a new phone number. How can I reach my tickets now?
I did not receive a confirmation e-mail
Scanning my tickets
How do I enter the event?
My screen is cracked, how can you scan my ticket?
When will the lock on my ticket disappear?
Sell my tickets
How can I sell my tickets?
What happens to my tickets when I put them up for sale in GUTS?
Can I sell my GUTS tickets through another website?
Can I return my tickets?
Share your tickets
Sharing or gifting tickets
Can I share/give away tickets for a livestream concert?
When sharing tickets, the app indicates that we are not at the same location, what can I do?
How can I watch the livestream?
The sound is not working during the livestream. What can I do?
My livestream is lagging while my internet is good. What can I do?
I bought merchandise. Where can I fill in a shipping address?
I have purchased merchandise, where can I find the shipping & delivery information?