My tickets

Viewing my tickets

• Where can I find my tickets?
• I want to print my tickets, is that possible?
• I have paid but don't see any tickets in my account
• I have a new phone number. How can I reach my tickets now?
• I did not receive a confirmation e-mail

Scanning my tickets

• How do I enter the event?
• My screen is cracked, how can you scan my ticket?
• When will the lock on my ticket disappear?

Sell my tickets

• How can I sell my tickets?
• Can I sell my GUTS tickets through another website?
• What happens to my tickets when I put them up for sale in GUTS?
• Can I return my tickets?

Share your tickets

• Sharing or gifting tickets
• Can I share/give away tickets for a livestream concert?
• When sharing tickets, the app indicates that we are not at the same location, what can I do?

Livestream concert

• How can I watch the livestream?
• The sound is not working during the livestream. What can I do?
• My livestream is lagging while my internet is good. What can I do?

Merchandise

• I bought merchandise. Where can I fill in a shipping address?
• I have purchased merchandise, where can I find the shipping & delivery information?