Submit a request
Everything you need to know about the tickets you bought.
Where can I find my tickets?
I have paid but don't see any tickets in my account
I did not receive a confirmation e-mail
Can I return my tickets?
I have a new phone number. How can I reach my tickets now?
Scanning my tickets
How do I enter the event?
My screen is cracked, how can you scan my ticket?
When will the lock on my ticket disappear?
I want to print my tickets, is that possible?
Sharing or gifting tickets (physical events)
Share/give away tickets (livestream)
When sharing tickets, the app indicates that we are not at the same location, what can I do?
Reselling my tickets
How can I sell my tickets?
What happens to my tickets when I put them up for sale in GUTS?
Can I sell my GUTS tickets through another website?
My tickets on the blockchain
How do I claim my NFT?
What's an NFT Ticket?
I want to see and use my NFT in OpenSea, how does that work?
How can I watch the livestream?
Cast the livestream to your TV
The sound is not working during the livestream. What can I do?
My livestream is lagging while my internet is good. What can I do?
I bought merchandise. Where can I fill in a shipping address?
I have purchased merchandise, where can I find the shipping & delivery information?