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  1. GET Protocol
  2. My tickets

My tickets

Everything you need to know about the tickets you bought.

My tickets

  • Where can I find my tickets?
  • I have paid but don't see any tickets in my account
  • I did not receive a confirmation e-mail
  • Can I return my tickets?
  • I have a new phone number. How can I reach my tickets now?

Scanning my tickets

  • How do I enter the event?
  • My screen is cracked, how can you scan my ticket?
  • When will the lock on my ticket disappear?
  • I want to print my tickets, is that possible?

Sharing tickets

  • Sharing/Gifting Tickets
  • Sharing tickets via QR Code
  • Sharing via Link
  • When sharing tickets, the app indicates that we are not at the same location, what can I do?
  • Share/give away tickets (livestream)

Reselling my tickets

  • How can I sell my tickets?
  • What happens to my tickets when I put them up for sale in GUTS?
  • Can I sell my GUTS tickets through another website?

My tickets as a Digital Collectible

  • How do I receive my Digital Collectible?
  • What's a Digital Collectible?
  • How do I see my Digital Collectible?

Livestream

  • How can I watch the livestream?
  • Cast the livestream to your TV
  • The sound is not working during the livestream. What can I do?
  • My livestream is lagging while my internet is good. What can I do?

Merchandise

  • I bought merchandise. Where can I fill in a shipping address?
  • I have purchased merchandise, where can I find the shipping & delivery information?
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